Shipping Policy
1. Order Processing Time
All orders are processed within 3 business days (excluding weekends and holidays).
Custom artwork: If your order includes personalized designs, processing may take an additional 2 business days. You will receive a production timeline confirmation via email.
2. Shipping Destinations & Delivery Timeline
We offer FREE DUTIES & SHIPPING to the following countries/regions:
North America: United States, Canada,Mexico：8–12 business days
Europe: All EU countries, United Kingdom, Switzerland, Norway：8–12 business days
Japan：4–5 business days
Australia：8–12 business days
Hong Kong：2–3 business days
Macau：2–3 business days
Singapore：5–7 business days
South Korea：4–5 business days
Delivery Time:
8–15 business days after dispatch (excluding customs delays).
Tracking information will be emailed once your order ships.
3.Shipping Methods
All orders are shipped via [Your Preferred Carrier, e.g.,UPS，DHL Express, FedEx] with full tracking and insurance.
Note: Signature may be required upon delivery.
4. Important Notes
4.1 Customs & Taxes
Duties and taxes are fully covered by us for the listed countries/regions.
Customers in non-listed destinations are responsible for all import fees.
4.2 Address Accuracy
Double-check your shipping address at checkout. We are not responsible for delays/costs due to incorrect addresses.
To modify an address, contact us within 24 hours of ordering:sutuner@outlook.com .
5. Shipping Delays
While we strive to meet delivery estimates, we are not liable for delays caused by:
Customs inspections (outside our control);
Extreme weather or carrier disruptions;
Public holidays in the destination country.
Delay caused by strike of express delivery company employees.
6. Damaged or Lost Packages
Damaged items: Report within 48 hours of delivery with photos of the item and packaging to [Your Email]. We will replace it free of charge.
Lost packages: If tracking shows no delivery after 15 business days, contact us for investigation.
7. Returns
Non-custom artwork: Returns accepted within 14 days. Customers cover return shipping costs.
Custom artwork: Final sale; not eligible for returns.
8. Contact Us
For urgent shipping inquiries:
📧 Email: sutuner@outlook.com
📞 Phone: +861-386-3170-895
🕒 Hours: Mon-Fri, 9 AM - 5 PM GMT+8
Why Choose Us?
✅ No hidden fees: Total price you see at checkout is all you pay.
✅ Global reach: Premium logistics partners ensure safe delivery.
✅ Eco-friendly packaging: All artworks are protected with 100% recyclable materials.
Notes to Customize:
1. Replace all [bracketed text] with your business details.
2. Confirm with your logistics provider that they cover duties/taxes in the listed regions.
3. Add a link to this policy in your website footer and checkout page.
4. Consult a legal expert to ensure compliance with local consumer laws (e.g., EU’s 14-day return right).
