1. Introduction At [www.sutunerart.com] ("we," "our," "us"), we strive to ensure your complete satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions for returns and refunds. Please read this policy carefully before making a purchase.
2. General Policy We do not accept returns or provide refunds for products that are not damaged, not defective, or incorrectly address shipped. If you receive a product with a quality issue or damaged packaging, we offer a free replacement or full refund within 30 natural days of receipt.
3. Conditions for Returns To be eligible for a return, the following conditions must be met:
Quality Issue: The product is defective or not functioning as intended. Damaged Packaging: The product’s packaging is visibly damaged upon delivery. Timeframe: The request for a return must be made within 30natural days of receiving the product.
4. Non-Returnable Items We do not accept returns or provide refunds for:
Products that are not defective or not damaged. Products that have been used, altered, or handled improperly. Products returned without proof of purchase or photos of the issue.
5. How to Request a Return If you believe your product qualifies for a return, please follow these steps:
1. Contact Us: Email us at [sutuner@outlook.com] within 30 natural days of receiving the product. 2. Provide Evidence: Include clear photos of the quality issue or damaged packaging. 3. Wait for Approval: We will review your request and notify you of the approval or rejection of your return.
6. Replacement or Refund Once your return is approved:
Replacement: We will ship a replacement product free of charge. Refund: If a replacement is not available, we will issue a full refund to your original payment method.
7. Shipping Costs For returns due to quality issues or damaged packaging, we will cover the shipping costs for the replacement product.
8. Non-Quality Related Issues If the product is not defective or damaged, you may still contact us for assistance. However, we cannot guarantee a return or refund in such cases.
